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SERVICE ... WITH PROFESSIONALISM, COURTESEY AND GREAT APPEARANCE

I WANTED TO LET YOU KNOW HOW HAPPY WE ARE WITH ROBERT REZENTE. TODAY HE CAME OUT AND SERVICED OUR COPIER WITH PROFESSIONALISM, COURTESEY AND GREAT APPEARANCE. KEEP UP THE GOOD WORK, ROBERT! Best Regards,
Dave - Airgas NCN

We deeply appreciate his kindness in going the extra mile for us

We wanted to let you know how pleased we were with the excellent response & service we received from Steve Ford this week. We were in need of toner, due to my forgetting to call, and he kindly secured one for us and brought it up today along with ordering more to be shipped to our office.  We deeply appreciate his kindness in ‘going the extra mile’ for us.
Please know that his attitude and service is always top-notch. As we have discussed previously, one of the main reason we have remained a Zoom customer has been the great service we have received from your technicians over the years. Sincerely,
Diane - Auburn Grace Community Church

Paul showed his knowledge, skills and he proved to be a great supportive person to our business

Dear Jon,
We would like to take the time to thank you for sending Paul Brenes to our office for us to make sure that we could print  our books properly. We were having some problems with the settings. He is such a wonderful person, he took the time to explain in detail the settings and the process of the printers so we can be comfortable here at the office.  Paul showed his knowledge, skills and he proved to be a great supportive person to our business. Thank you,
Alex - Sullivan Learning Systems Team

As a customer, I was treated with respect and made to feel important no matter the circumstances

Gary,
Thank you for your help with the issues as of late regarding our service. I am very pleased to have had the pleasure to work with your staff. All of which whom have been patient and understanding. As a customer, I was treated with respect and made to feel important no matter the circumstances. And for me, that goes a long way.
Teresa and Sarah were an absolute pleasure to work with. After having sat with both of them for only a short period of time concepts which had once eluded me suddenly became more clear and we were able to make progress. Their knowledge and understanding of the services and plans, as well as the operational procedures, was vastly apparent and my questions did not go without answers.
Not only were my questions answered, but when certain information seemed to make sense in a different layout, Teresa and Sarah "hopped to" and went the extra mile for us, which I can honestly say made the job of relaying information to my superiors much easier.
Thank you once again Gary for all of your help and the pleasure of working with you and your staff. Sincerely,
Jason - Jacmar Foodservice North

We thank you for sending such a great tech to solve our copier needs

Hi Gary,
I wanted to share with you that Pritpal Singh is an outstanding technician. He is very friendly and pleasant to have here in our office. We thank you for sending such a great tech to solve our copier needs. He defiantly gets the job done and when the same thing happens again the next day he has no problem with coming right back and fixing it. Shawn is another great Rep as well as another gentlemen (he wears glasses) Also Julian Toscuro is amazing. You all are great and recommend Zoom to all J Have a safe and fun 4th of July! Thanks,
Dorothy - McCarthy Building Companies, Inc.

Sam has been a loyal, informative and helpful part of our team

This letter in regarding one of your Visalia Zoom Salesman, Sam Sanchez. Sam has been a loyal, informative and helpful part of our team.  I am the CEO of Golden State YMCA, a multi-branch YMCA.  Sam has supplied all of our copiers and has continued to surpass our expectations in all regards. Sam makes YOUR company look good, I can promise you that!
Thank you for your time,
Tim Foster, CEO - Golden State YMCA

Dave’s experience was very obvious

Good morning Brian,
The Fresno Deputy Sheriff’s Association has been a customer of ZOOM’s for several years.  During those years, it has been necessary to call for service; yesterday was one of those times.
When I arrived at 7:35 this morning (5 minutes late!), I found David Chavez waiting at the front door.  He was anxious to get our copier up and running again so that we could proceed with business today.
Dave took the time to explain the problem so that, hopefully, we will be able to troubleshoot the problem ourselves in the future.  Dave’s experience was very obvious; it was unnecessary for him to refer to a manual as so many other techs have done.  With his outgoing personality, Dave is an excellent representative of ZOOM Imaging Solutions.
We will be requesting Dave for any future service calls.
Loretta - FRESNO DEPUTY SHERIFF'S ASSOCIATION

You have exceeded my expectations

Jon
I wanted to take the time to thank you for your quick response to our needs and getting us compliant.  This has been a dark cloud for me and I have tried to get several companies in the past to come out and get us fixed.  The general lack of interest in this industry is just amazing.  You have exceeded my expectations.
Angela - Coyote Sunshine

You not only have well-made products but you absolutely have knowledgeable, capable, friendly personnel.

We have enjoyed our copier for some time now and I thought it was time for me to tell you a few comments I have.
First of all, the copier does a superior job. Color is very accurate and toner efficient.
Secondly, the support, when I've rarely needed it, was quick, thorough and friendly.
And most importantly, I wanted to commend field technician Mike Alexandria. He is a professional I can count on every time, any time. I like that.
In today's struggling economy, it's crucial that you not only have well-made products but you absolutely must have knowledgeable, capable, friendly personnel to complete a successful picture.
Keep up the good work!
Feel free to use my comments as testimonial...
Chuck - Bakersfield Magazine

We are enjoying working with your team

Dear Mr. Johnson and Mr. Sawyer,
We just wanted to take a moment to compliment you and your company. We are enjoying working with your team, especially our technician Robert. He is very helpful and conscientious and does the job quickly and efficiently. Thanks you for sending him to maintain our equipment.
Elaine - First Presbyterian Church office staff

I trust John, and mention that to our managers as one of the reasons I like Zoom so much

Another thing that I really should mention to you is that John (our service tech) is one of the best service technician's I've ever worked with. He is always on time, with a smile, and completely understands our copier needs. I trust John, and mention that to our managers as one of the reasons I like Zoom so much. Keep up the excellent service, I can't say that for other copier companies.
Bryan - Solano WIB

I appreciate your responsiveness to our needs and assistance

Rick,
Just wanted to let you know how much I appreciate your responsiveness to our needs and assistance in getting everything up and running with a minimum of down time.  The original delivery/set up guy was very efficient and accommodating, and Rick, the technician guy this morning, couldn't have been more considerate and helpful.  You have a
good outfit and a great team.   I am glad we connected.
David - WZM Law

Regarding Jonathan, he's a great asset to your company because he's doing his job in excellent manner

Hello Gus.... Haven't seen you for a long time.. Regarding Jonathan, he's a great asset to your company because he's doing his job in excellent manner.
He's a very professional person always calling me before he comes here and when he's done with his work, he comes to me and give me a copy of the work order. I am very satisfied with his work. Thanks,
Lin - McAfee, Inc.

Eric Olson .. is one of the most knowledgeable and customer-oriented techs that I have worked with.

Scott,
I just wanted to take a moment to thank you for your great support.  Thanks for helping to get this deal done with the Lexmark, and thanks for hooking me up with Eric Olson, who is one of the most knowledgeable and customer-oriented techs that I have worked with.  I’ve now had extensive experience with Gestetner/Ricoh and Xerox.  My company is striving to migrate to the electronic document.  The functionalities we most depend upon are FAXing, Network Printing, Copying, Scaning (to email and to Windows shares).  The Toshiba performs admirably in all respects.
Out of the box, the Toshiba functionally is intuitive and easily extensible for both users and network administrators.  One problem that I’ve had with non-Toshiba devices is that I can’t get to all of the administrative functionality from the web page.  Some functions must be performed from the panel.  This is not the case with the Toshiba, which makes all of the functionality easily accessible from its administrative webpage.  I am very happy with the service I’ve gotten from Zoom Imaging. Thanks.
Dennis T, IT Director of a nationwide medical company

Thank you for your GREAT customer support!

Jon, Thank you so much for helping me install Docstar on my home computer. This saves me a lot of time travelling to Napa just to file. Thank you for your GREAT customer support!
Doreen - Boston Reed College

Zoom is right up there is carrying on the wonderful service for which Simplified is so well known..

Dear Gary,
Thank you for your recent letter clarifying the position of Zoom Imaging Solutions as the new owners of Simplified Office Systems. Rick told me several months ago that this was in the making.
I have been dealing with Simplified since 2000 and have always been pleased with their professionalism from the receptionist to the service departments. Everyone at Simplified is gracious, helpful and professional so I was very pleased to read in your letter that you have retained all those folks I have known over the years. Your customer Service is outstanding and I believe it is because of your fine employees.
Rick Sawyer was recently instrumental in facilitating our acquiring a new copier. He also sent Casey last week who gave an excellent in¬service to our staff on the correct use of the machine.
It already feels as though Zoom is right up there is carrying on the wonderful service for which Simplified is so well known.
I wish you the best of luck in the future.Sincerely yours,
Sister PD - Administrator, Villa Maria del Mar Retreat Center

I personally feel, Max has gone well beyond his normal call of duty.

Dear Joe,
I am writing to express my thankfulness, and gratitude for all of Max's
hard work and dedication towards successful installation of copier at our
office. The installation is still pending bluetooth install, Max is on it
and I am sure he will get that taken care of within the next day or so.
Yesterday, Mon 18th May, Max was in our office well after 7:30pm trying his
best to familiarize us with all the critical copier features. I personally
feel, Max has gone well beyond his normal call of duty.
Please convey our message to Max, please do let him know we appreciate all
his help. Thanks
Raj - Notary Public

We appreciate the quick service Zoom provides.

I wanted to type a note to let you know how we appreciate the quick service Zoom provides.  Tammy is the best on the phone there.  She's so friendly and helpful I love calling in for service.  I also have to say Jaime is a great tech and detail oriented.  Arturo,Jr. came out with Jaime today and it's nice to see management getting out there and visit customers.  Thanks again!
Shana - CCGGA

Zoom Imaging Solutions has, by far, the best customer service.

Jessie and Teresa,
Thank you so much for all your work, and for being so gracious.  In keeping this office running we deal with many customer service people;  Zoom Imaging Solutions has, by far, the best customer service.  I have yet to talk to anyone with your company that has been abrupt or has sounded irritated with our inquiries.  Thank you all so much for helping us get our billing straightened out and our invoices corrected. We appreciate you and all of your kindness.
Terry, Pam and Kari

You are a pleasure to work with

Dear Violet,
Just a note to say "thank you" so much for fixing our duplexing problems last week. But most of all, thanks for copying all of my acitvity packets for me while our machine was being serviced. WOW! That was wonderful. You deserve a raise! Thanks for always being so kind and gracious to us when you are in the building. You are a pleasure to work with. Thanks again.
Patti - Oak Valley Care Center

I always recommend Zoom

I always recommend Zoom because of our great experience with your company!
Carrie - Lyon Real Estate

In a true attitude of customer service, he accommodated us at every-turn

Sam,
Thank you very much for helping us move our copiers all over Fresno County last week. Please pass on an encouragement for Marty, the driver that helped me that day.
Marty had been dispatched to four of our locations. I met him in northwest Fresno about noon to pick up two of our old copiers. I appreciated the fact that he refused to leave with the copiers until he made sure that the they actually worked. He tested them successfully and loaded them on his truck. He had planned to go from there to Pinedale to drop the first one off. Since I didn't have the key to the Pinedale office yet, I asked him if he could go to Sanger first. He happily obliged.
I then met him in Sanger where he dropped off a copier. The power was out at the time, but he plugged it in and it worked perfectly when power was restored. He then went to Reedley to deliver another copier while I went back to Fresno for the key to the Pinedale office. He then met me in Pinedale to complete his mission.
Throughout the afternoon Marty was very flexible with his schedule and extremely cooperative. He could have rigidly stuck to his original plan, but in a true attitude of customer service, he accommodated us at every-turn. Please thank him for me and pass on this note to his supervisors.
Wayne - Turning Point of Central California, Inc.